Experience

Professional journey across consulting, government, and banking

June 2023 – Present

TUNE Consulting — Tashkent, Uzbekistan | Full-time

Built a developer time-tracking workflow, turning daily logs into actionable reports and reducing client reporting time by 80%
Delivered BPMN-based process sequence models as project passports for the CLICK client, doubling customer satisfaction at handover
Coordinated task assignment for programmers/developers, enabling automation of credit processing workflows for major clients including KAPITAL bank, APEX bank, ISHONCH SAVDO organization and TAYANCH microfinance organization

BPMN 2.0Sequence ModellingConfluenceNotionTask Coordination

January 2025 – May 2025

Ministry of Finance and Economy — Tashkent, Uzbekistan | Contract

Implemented SWOT analysis for important decrees of Cabinet of Ministry to increase work efficiency
Made situational analysis of the agriculture and irrigation sector performance of regions with exact numbers and ratios
Reporting on analytics of Castalia, CAMCE Corp., Tadweer Group and data collection

SWOT AnalysisData CollectionSituational AnalysisReporting

September 2023 – May 2024

AloqaBank — Tashkent, Uzbekistan | Part-time

Increased bank's credit portfolio with 3 new types of credit products and prepared daily reports about them
Created a BPMN-model of online Auto-Credit in the Zoomrad app for programmers/developers
Improved bank's creditworthiness (scoring) calculations and regularly checked tasks assigned to programmers/developers

Credit AnalysisBPMN ModellingScoringReporting

June 2023 – September 2023

AloqaBank — Tashkent, Uzbekistan | Contract

Resolved customer problems and reduced monthly complaints by approximately 10%
Greeted approximately 300 incoming visitors daily and reduced waiting times by implementing a more efficient check-in process
Increased number of foreign accounts in debit cards department to almost 5% by providing information to international clients

Customer ServiceProcess ImprovementClient Relations