Experience
Professional journey across consulting, government, and banking
2025 – Present
Business/Technical Analyst
TUNE Consulting — Tashkent, Uzbekistan | Full-time
- Built a developer time-tracking workflow, turning daily logs into actionable reports and reducing client reporting time by 80%
- Delivered BPMN-based process sequence models as project passports for the CLICK client, significantly improving customer satisfaction scores at handover
- Coordinated task assignment for developers, enabling automation of credit processing workflows for major clients including KAPITAL bank, APEX bank, ISHONCH SAVDO organization and TAYANCH microfinance organization
BPMN 2.0Sequence ModellingConfluenceNotionTask Coordination
January 2025 – May 2025
Research Intern, Agricultural Finance Division
Ministry of Finance and Economy — Tashkent, Uzbekistan | Contract
- Implemented SWOT analysis for key decrees of the Cabinet of Ministers, identifying efficiency gaps and recommending process improvements
- Conducted situational analysis of agriculture and irrigation sector performance across 14 regions, benchmarking crop yield, irrigation efficiency, and employment ratios
- Compiled analytical reports on Castalia, CAMCE Corp., and Tadweer Group project performance, collecting and validating data for ministry decision-making
SWOT AnalysisData CollectionSituational AnalysisReporting
September 2023 – May 2024
Credit Analyst, Retail Lending
AloqaBank — Tashkent, Uzbekistan | Part-time
- Supported the rollout of 3 new credit products, preparing daily performance reports and monitoring portfolio growth
- Created a BPMN-model of online Auto-Credit in the Zoomrad app for developers
- Enhanced creditworthiness scoring model by incorporating alternative data sources (utility payments, mobile top-ups), expanding the eligible borrower pool
Credit AnalysisBPMN ModellingScoringReporting
June 2023 – September 2023
Client Services Coordinator
AloqaBank — Tashkent, Uzbekistan | Contract
- Resolved customer problems and reduced monthly complaints by approximately 10%
- Greeted approximately 300 incoming visitors daily and reduced waiting times by implementing a more efficient check-in process
- Increased number of foreign accounts in debit cards department to almost 5% by providing information to international clients
Customer ServiceProcess ImprovementClient Relations